Frequently Asked Questions

I am staying at a different camp, why have I been told to arrive at Hasan Group parking?

Due to the remote location of Hasan Luxury Camp 2, Shaheen Luxury Camp and Mirage Desert Camp, you will be asked to arrive at Hasan Group parking. This is a location just outside of Hasan Zawaideh Camp that has been purposed for our guests to leave their cars overnight. From here, you will be taken by Jeep to your camp, free of charge, and returned the next day.
Why have I been offered a stay at a different camp?

There are times where we may offer you a stay at an alternative camp. This can be down to a number of reasons, such as unexpected issues with your allocated room, however it could also be suggested to accommodate our aim to keep all groups and parties in the same area, rather than splitting them. Even though you might be asked to stay at a different camp, we would like to assure you that all of our camps are at the same high standards.
Do the camps have Wi-Fi?

Yes. All of our camps have free Wi-Fi in all common areas, around camps and in the tents.
Are there private bathrooms at camp?

Yes. All of our tents have private bathrooms.
Is there access to hot water?

Yes. We have access to hot water across our camps.
Can I bring children to your camps?

Of course. We welcome guests of all ages to our camp. If an extra bed is required, please get in touch.
What type of plugs do you take?

The majority of our tents have multi purpose plugs that fit a combination of plug types, however, if you do find yourself short on charge without an option, we can assist at reception.
Do you cater for dietary needs?

Yes. Please get in touch at least 48 hours before your booking to inform us of any allergies or needs.
Is there a restaurant on site?

Yes. Our restaurant provides breakfast and dinner in a buffet style. Lunch can be provided in a buffet style, or from a menu depending on the season. Please contact your camp for further information.
Is water provided?

Yes. In our lobby, you will find complimentary chilled water, and bottled water is available for a small surcharge.
What tours can I go on?

You can decide between a number of tours that you can find more information on by visiting your camps' Activity page. The most popular options are camel back tours or Jeep tours.
Do I have to book my tour ahead of time?

No. You are welcome to book tours at the time of confirming your reservation, however if you do not do this, you are welcome to book tours at your camps reception.